FAQ

Our pieces are curated for the discerning individual—the curious and the confident. Whether you are a professional seeking a versatile blazer, a traveler in need of reliable luggage, or someone building a timeless wardrobe, our narrative-driven designs are for those who value story, quality, and versatility in their apparel and accessories.

Our apparel, luggage, and accessories are crafted to be story-rich essentials. They are designed with a narrative in mind, cut for versatility, and made from quality materials meant to defy seasons and become cherished companions on your own adventures.

We are proud to serve a global community. Currently, due to logistical constraints, we are unable to deliver to Asia and select remote areas. We gladly deliver to all other regions across the world from our workshop in Fresno, California.

We offer two distinct paths for your order’s journey:

The Standard Expedition ($12.95 flat fee): For when your next chapter can’t wait. Partnering with DHL or FedEx, your order is processed in 1-2 days and arrives within 10-15 days from the date it leaves our workshop.

The Complimentary Journey (Free on orders over $50): Our gift of borderless, fee-free delivery. After the same 1-2 day processing, your order is dispatched via EMS, with delivery typically completed within 15-25 days from shipment.

Once your curated piece departs our workshop, you will receive a notification email with tracking information. You may follow its progress—a small narrative unfolding as it travels to join your own.

To ensure a seamless experience, we accept Visa, MasterCard, JCB, and PayPal.

Yes. True to our promise of no hidden costs, our Complimentary Journey (free shipping) is available on all orders with a subtotal exceeding $50.

We believe in endings that are as gracious as beginnings. If a piece does not resonate as you envisioned, you have 15 days from the date of receipt to initiate a return for a refund. The item must be in its original, unworn condition.

Please reach out to our customer service stewards at [email protected]. They will guide you through the simple process and ensure your return is handled with the same consideration with which your order was placed.

Our dedicated customer service team, stewards of the Peterman experience, is always ready to assist. For any questions along your way, please contact us at [email protected].

Our story begins at 2443 Heritage Road, Fresno, California, US 93721. From here, we bridge distances to deliver your essentials, wherever your journey takes you.